You have recently been promoted to General Manager at Creekview Lodge, a 50 room hotel in Gatlinburg, Tennessee. You started working at the lodge in high school in the restaurant and after college, returned to Creekview as one of the assistant managers before being promoted to hotel manager. Recently, a 200-room hotel opened not far from Creekview Lodge, and although Creekview still maintains near 100% capacity there has been quite a bit of turnover. More than ten employees left to work for the larger hotel which boasted higher pay and better health insurance.

You were informed this morning by the front desk team that the latest customer survey results show a drop in the satisfaction rating for guest room cleanliness. The current report indicates that 73% of guests responded "completely satisfied", 12% responded "satisfied", 10% responded "neither satisfied nor unsatisfied", and 5% responded "unsatisfied." The housekeeping staff lost four employees to the new hotel, so although disappointed, you aren’t surprised by this news. Still, you could not remember a time that the hotel had received such a low satisfaction rating.

As manager of Creekview Lodge, what is your next step in addressing the problem?

a. Take immediate action and require that all rooms be inspected by the hotel manager (you) or an assistant manager before being made available to customers
b. Review the standards of performance and compare to current performance

Answers

Answer 1

As the manager of Creekview Lodge, the next step will simply be to B. Review the standards of performance and compare them to current performance.

From the information given, it was stated that the latest customer survey results show a drop in the satisfaction rating for guest room cleanliness and that several staffs were lost to other companies.

Therefore, it's important to review the standards of performance and compare them to current performance. This will be vital in understanding the various issues that are affecting the company and then addressing them accordingly.

Read related link on:

https://brainly.com/question/25715510


Related Questions

how does Quickbooks online use smart learning?

Answers

Answer:

Quick Books Online uses smart learning in its reconciliation tool to help find any rogue transactions by recognizing if transactions have been excluded erroneously from bank feeds. Because bank feeds includes all transactions of bank account. What 2 reasons might mean a transaction needs to be excluded in bank feeds?

Explanation:

Quickbooks online use smart learning by : Recognizing if transactions have been excluded erroneously from bank feeds.

Quickbooks is an accounting software that assist businesses manage their income and expenses. The software also keep track of the financial health of the business.

The possibility of recognizing if transactions have been excluded erroneously from bank feeds is evident in usage of quickbooks online.

The software help to track customer profitability from the consolidated data of customers and suppliers in a detailed way, which allows for greater analysis and decision-making.

Learn more about Quickbooks online here : https://brainly.com/question/24441347

why is decsion necessary​

Answers

Do you mean decision?

Luther Industries has a dividend yield of 4.5% and and a cost of equity capital of 12%. Luther Industries dividends are expected to grow at a constant rate indefinitely. The grow rate of Luther's dividends are closest to

Answers

Answer:

Explanation:

dividend yield= dividend/PV

dividend discount model:

PV=D/(r-g)

D/PV= r-g

D/PV= .045

r= .12

.045= .12-x

x= .075

so it's expected to increase about 7.5%

Bridger Ski Co. has developed a tract of land into a ski resort. The company has cut the trees, cleared and graded the land and hills, and constructed ski lifts. a. Should the tree cutting, land clearing, and grading costs of constructing the ski slopes be debited to the land account

Answers

Answer:

A. Yes

B. No

Explanation:

According to the question, option A, The tree cutting, and land clearing answer is yes, and for option B costs of constructing the ski slopes be debited to the land account the answer is NO.

What is the land account?

A land account organizes information on land value, usage, and cover in a consistent manner throughout time and space. This kind of information organization demonstrates the connections between environmental and economic processes as they occur throughout our planet.

A land account lays the groundwork for understanding Australia's land and aiding in improved decision-making. It serves as the basis for several additional accounts, including ecosystem accounts.

Using a land account, we can:

Monitor changes in vegetation and land cover and comprehend their timing and mechanisms; assess policies and programs to determine whether they are having the desired effect, and comprehend the effects of various land uses on the environment and the economy.

To learn more about land accounts follow the link.

https://brainly.com/question/23481519

#SPJ2

A new e-commerce startup with global operations is looking for a method to manage its supply-chain data for production. Instead of using bar codes, scanners, paper forms, and individual databases, making the system difficult to use, which method should be used to quickly track shipments

Answers

The shipping industry is one that handles a lot of transactions that might sometimes be difficult to track. For the new e-commerce startup with global operations who is looking for a method to manage its supply-chain data for production, the method that they can use to quickly track shipments is;

Blockchain

Blockchain is a reliable and fast way of recording transactions. It is a digital ledger that operates in such a way that when it receives information, other computers that are connected to the central system become updated.

This way, the information is not lost. It is used in supply chain to make the processing of transactions easier and faster.

Learn more here:

https://brainly.com/question/18793688

Contingent liabilities are only recognized if they arise from past events. Group startsTrue or False

Answers

The question which asks if contingent liabilities are only recognized if they arise from past events is:

False

According to the given question, we are asked to see that we need to find out if contingent liabilities are only recognized if they arise from past events or whether there are other factors involved.

As a result of this, we can see that contingent liabilities has to do with a liability which can occur later in the future and which the finance can be adequately estimated or calculated, such as a potential lawsuit which could lead to an out of court settlement.

Therefore, the correct answer is False

Read more here:

https://brainly.com/question/17371330

Tran, who was born in Vietnam, now lives in Los Angeles. She applies to be a waitress at Hooters. The manager of Hooters restaurant tells her, “Sorry, we rarely hire Asian girls because their breasts are too small and part of the Hooters’ image is waitresses with big breasts”. Does Tran have a valid claim against Hooters under the Civil Rights Act? Explain.

Answers

Answer:

No

Explanation:

The are objectifying her based on her body not restricting her freedom of speech or anything like that. PS. Who wrote that question just why why

Explain the concept of conflict of interest?

Answers

Answer:

conflict of interest occurs when an individual's personal interests – family, friendships, financial, or social factors – could compromise his or her judgment, decisions, or actions in the workplace. Government agencies take conflicts of interest so seriously that they are regulated.

A company is aware that it sells an inferior good with a coefficient of income elasticity of demand (-)0.5. At present it sells 500 units each year at an average price of 2,000 each. At the last budget, the Finance Minister forecast an increase in real income for the economy of 5%.

Answers

The revenue earned by the company will reduce if the Finance Minister's forecast of an increase in real income by 5% is correct.

Data and Calculations:

Coefficient of income elasticity of demand = (-)0.5

Annual demand of the inferior good = 500 units

Average price of the good per unit = $2,000

Total dollar demand = $1,000,000 ($2,000 x 500)

Increase in real income by 5% = $1,050,000 ($1,000,000 x 1.05)

Decrease in quantity demanded = 475 (500 x 1 - 0.5)

If the price remains $2,000, the revenue will be reduced to $950,000 (475 x $2,000).

But most likely, the price will reduce to at least $1,900 ($2,000 x  1 - 0.5), then the revenue will be reduced to $902,500 (475 x $1,900).

Thus, the revenue earned by this company will reduce if the Minister is correct in the forecast's 5% increase in real income.

Learn more: https://brainly.com/question/21414356

what is Economics in simple terms​

Answers

Answer:

The New York Stock Exchange in New York City, USA. Economics is the social science which studies economic activity: how people make choices to get what they want. It has been defined as "the study of scarcity and choice" and is basically about the choices people make.

Explanation:

can i get brainliest

According to House’s revised path-goal theory, a leader’s style should vary depending on

a. leader-member relations and environmental factors.
b. employee characteristics and organizational readiness.
c. leadership effectiveness and situational control.
d. employee characteristics and environmental factors.

Answers

According to House’s revised path-goal theory, the style of a leader varies depending on D. employee characteristics and environmental factors.

The path-goal theory posits that the behavior of a leader is contingent on the motivation, performance, and satisfaction of their workers.

According to House’s revised path-goal theory, a leader’s style should vary depending on employee characteristics and environmental factors.

Read related link on:

https://brainly.com/question/25740123

At June 1, 2018 Billy’s Fitness Company purchased new exercise equipment for its facility.
The following information refers to the purchase and installation of this equipment:
• The list price of the equipment was $640,000 less a cash discount of 5%.
Billy’s Fitness Company paid sales taxes of $36,480 at the date of purchase.
• Transportation charges for delivery of the equipment totaled $2,200.
• Costs for installation and test runs to ready the equipment for customer use
amounted to $1,600.
• Normal maintenance costs for the exercise equipment in June 2018 were $875.
Requirement:
For each of the bulleted items above, indicate which items should be included by Billy’s
Fitness Company as a part of the total cost of its Exercise Equipment account. Also briefly
indicate the proper accounting treatment of those items that are not included in the cost of
the Exercise Equipment

Answers

An indication of the bulleted items that Billy's Fitness Company should include in the cost of the Exercise Equipment account is as follows:

Equipment's List Price = $608,000

Sales Taxes                         36,480

Transportation cost              2,200

Installation and testing         1,600

Total  costs                  $648,280

Thus, the costs of normal maintenance of the equipment in June 2018 should not be included in the Equipment Account but treated as expenses in the income statement.

Data Analysis:

Equipment's list priceless discount = $608,000 ($640,000 x(1 - 5%)

Cash Discount = $32,000 (5% x $640,000)

Sales taxes included = $36,480

Transportation charges = $2,200

Installation and testing costs = $1,600

Maintenance costs =$875

Learn more: https://brainly.com/question/25636284

Explain how Nike came to that situation through its expansion strategy

Answers

Answer:

Other than its superior products, it was able to expand thanks to its use of global marketing strategies to help expand its business globally and gain market share everywhere. Nike was able to use social media presence and strategic partnership and sponsorship to gain global consumers and market share

Explanation:

follow me please and like this

In the shooting of a movie, if something does not go according to script, which member of the team is least likely to notice?
A. Cinematographer
B. director
C. Actor
D. person in charge of continuity

Answers

Answer:

A. Cinematographer

Explanation:

They film the movie not read the script.

Plss help me NO LINKS AND I MEAN IT NO LINKS IF LINKS YOU WILL BE REPORTED AND DON'T DO IT JUST FOR POINTS

Companies perspective: I believe the benefits of gated content is giving content to a specific amount of people.

Customers perspective: The content is nice because, it gives me access.

Please answer the question picture above.​

Answers

Answer: No i would not

Explanation:

Which is an advantage to buying something online?



You can try it right away.



You can take it home with you.



You can compare prices more easily.



You might have to pay for shipping.

Answers

Answer:

pay for shipping :)

Explanation:

Hope it helppsss

Why should raw meats be stored below vegetables and fruits in the refrigerator?
To maximize refrigeration space
To reduce the risk of cross contamination by juice dripping

Because raw meats are heavier
so that heat in the fridge will rise to the top

Answers

Answer:

its usually never about space you alwahs want meant below because of the mest juice and the chance for cross contamination

What are the professions in teaching sector?explain.​

Answers

it's responsible to inform our minds and hearts

[tex] \: [/tex]

Explanation:

teachers should be identified as professionals, however it is dependent on how individual teachers conduct themselves, behave and portray their personality that defines whether they are being a professional.

hope it helps

[tex] \: [/tex]

Mega Corp. has departments for marketing, sales, finance, customer service, human resources, and production. Mega Corp. is organized by

Answers

Because the corporation has department for marketing, sales, finance, customer service, human resources, production, then, we can conclude that Mega Corp. is organized by Functional Structure.

The Functional Structure is the type of organizational structure where employees are grouped according to their specialized roles or tasks.

The functional structure is most used type of organizational structures in the modern world.

Therefore, in conclusion, because the corporation has department for marketing, sales, finance, customer service, human resources, production, then, we can conclude that Mega Corp. is organized by Functional Structure.

Learn more about this here

brainly.com/question/24660632

supposing mr john started business with 1,000,000 report financial 70,000 machineries 50,000 goods 500,000 rentage 200,000 what is the capital of the business? supposing Mr John took away 100,000 for his personal use it is called what? according to business entity capital is called what? according to business entity concept what are the assets of the company ​

Answers

ANSWER:

An accounting transaction is a business activity or event that causes a measurable change in the accounting equation. An exchange of cash for merchandise is a transaction. Merely placing an order for goods is not a recordable transaction because no exchange has taken place. In the coming sections, you will learn more about the different kinds of financial statements accountants generate for businesses.

In the previous section we described specific types of accounts that business activities fall into, namely:

Assets (what it owns)

Liabilities (what it owes to others)

Equity (the difference between assets and liabilities or what it owes to the owners)

These are the building blocks of the basic accounting equation. The accounting equation is:

ASSETS = LIABILITIES + EQUITY

For Example:

A sole proprietorship business owes $12,000 and you, the owner personally invested $100,000 of your own cash into the business. The assets owned by the business will then be calculated as:

$12,000 (what it owes) + $100,000 (what you invested) = $112,000 (what the company has in assets)

To calculate the earnings from an annual percentage yield, you should:
A. multiply the nominal interest rate by the interest earned.
O B. multiply the amount in the account by the nominal interest rate.
O C. multiply the initial deposit by the nominal interest rate.
D. multiply the amount in the account by the initial deposit.

Answers

Answer:

Multiply the amount in the account by the nominal interest rate

Explanation:

To calculate the earnings from an annual percentage yield, you should multiply the amount in the account by the nominal interest rate.

What is earning?

Earnings is what is left after all the expenses of a particular production process have been removed.

It can be expressed in percentage and computed form the yield.

Therefore, To calculate the earnings from an annual percentage yield, you should multiply the amount in the account by the nominal interest rate.

Learn more on earning here,

https://brainly.com/question/26282268

#SPJ2

Grayson was hired as a customer service agent for an insurance company. His boss recognized his strong communication skills and praised him for a job well done. This is an example of a(n)

Answers

When Grayson's boss praised him for job well-done, it is an example of a intrinsic reward.

An intrinsic reward refers to an award of recognition, sense of achievement, conscious satisfaction, self fulfilmenr achieved after sucessfully achieving a task.

The intrinsic reward is given to Grayson by his boss for the job well-done.

This type of intrinsic reward helps employees to gain more motivation to perform better than before.

Therefore, in conclusion, when When Grayson's boss praised him for job well-done, it is an example of a intrinsic reward.

Read more about this here

brainly.com/question/14000287

Donald is a minor. He can enter into any contract an adult can, provided a. Donald is willing to disaffirm the contract. b. the adult is willing to enter into contracts with minors. c. the contract is not one prohibited by law for minors. d. an adult is willing to ratify the contract.

Answers

Donald will be able to get into a contract with an adult if c. the contract is not one prohibited by law for minors.

Generally speaking:

the law does not allow minors to get into contracts with adults.There are times however, when a minor and an adult can enter into a form of contract.

For a minor and an adult to get into a contract, that particular type of contract must be allowed by law for minors and adults to be parties. If this is not the case, that contract is void.

In conclusion, Donald can enter into a contract that the law allows him to enter into with an adult.

Find out more at https://brainly.com/question/15093206.

if someone wanted to find out how much money a company made during a particular year, the best financial statement to use would be the

Answers

Answer:income statement

Explanation:

If someone wanted to find out how much money a company made during a particular year, the best financial statement to use would be the income statement.

What is an income statement?

An income statement displays the revenues, costs, and profitability of a business over time. It is also sometimes referred to as an earnings statement or a profit-and-loss (P&L) statement. It describes the process by which the revenues, or "top line," are converted into net income or net profit. Managers and investors can determine whether a company made money (profit) or lost money (loss) during the reporting period by looking at the income statement.

A period of time is represented by an income statement. The balance sheet, on the other hand, only depicts one point in time. You may better comprehend your company's financial situation by comparing the income statement to the balance sheet, cash flow statement, and cash flow forecast.

Learn more about the income statement, here:

https://brainly.com/question/14308954

#SPJ2

The correlation between absenteeism and turnover is ______ the correlation between tardiness and turnover.

Answers

The correlation between absenteeism and turnover is stronger than the correlation between tardiness and turnover.

Absenteeism simply refers to a pattern where an employee misses work without giving a good reason. Turnover is the number of an employer's workforce that must be replaced as a result of the separation of employees from the workplace.

It should be noted that the correlation between absenteeism and turnover is stronger than the correlation between tardiness and turnover. When employees continually don't come to the office, this will lead to the employers looking for someone to fill in for them.

Read related link on:

https://brainly.com/question/25525397

Dean, supervisor at NeonColors Inc., has a conflict with his colleague, Nathan, because they could not agree on the design of a product. As what type of conflict can this be best categorized

Answers

As what type of conflict can this be best categorized is interpersonal conflict.

Interpersonal conflict can be defined as a conflicts or disagreement  that occur between two or more people.

Based on the given scenario this type of  conflict is an interpersonal conflict at workplace as it involve two people which is Nathan and his supervisor due to lack of agreement.

To resolve this conflict the best option is for Nathan and his supervisor to resolve their difference so as to increase their productivity at work.

Inconclusion this type of conflict can this be best categorized is interpersonal conflict.

Learn more about interpersonal conflict here:https://brainly.com/question/3256121

Because so many customer balances consist of multiple invoices, what could the auditors do to eliminate unnecessary reconciliation

Answers

In order to eliminate unnecessary reconciliation the auditors could request to send empty letter spaces to the customers.

Then the auditor should make the request of asking these customers that they should write out their balances in these letters.

The reason why the auditor has to do this is to check if they are correct or if they are not.

The account receivable has to be sent by this firm in order to determine if the customers have same amount of balance.

Read more on https://brainly.com/question/13814349?referrer=searchResults

Fombell, Incorporated has the following assets in its trial balance: Cash $8,000 Equipment 58,000 Accounts Receivable 2,000 Copyright 4,000 Inventory 18,000 Patent 12,000 Building 100,000 What is the total balance of its Property, Plant, and Equipment

Answers

Based on the information given the total balance of its Property, Plant, and Equipment is $158,000.

Using this formula

Property, Plant, and Equipment Total balance=Equipment+ Building

Where:

Equipment=$58,000

Building=$100,000

Let plug in the formula

Property, Plant, and Equipment Total balance=$58,000+$100,000

Property, Plant, and Equipment Total balance=$158,000

Inconclusion the total balance of its Property, Plant, and Equipment is $158,000.

Learn more here:https://brainly.com/question/14771855

What are 4 types of investments that offer compound interest?

Answers

Answer:

Savings Accounts

Rental Homes

Bonds

Stocks

:)

CDs. Considered a safe investment, certificates of deposit are issued by banks and generally offer higher interest than savings. ...
High-Interest Saving Accounts. ...
Rental Homes. ...
Bonds. ...
Stocks. ...
Treasury Securities. ...
REITs.

Assuming that Brandt entered into a forward contract to sell 10 million South Korean won on December 1, 2020, as a fair value hedge of a foreign currency receivable, what is the net impact on its net income in 2020 resulting from a fluctuation in the value of the won

Answers

The net impact on its net income in 2020 resulting from a fluctuation in the value of the won is : $250 decrease in net income.

First step is to calculate the Discount on forward contract

Discount on forward contract=[($0.0035 − $0.0034) × 10 million

Discount on forward contract=$0.0001 × 10 million

Discount on forward contract= $1,000

Second step is to amortized the Discount on forward contract

Amortization of discount on forward contract=$1,000 / 4 months

Amortization of discount on forward contract=$250 per month

Based on the above calculation foreign exchange loss of the amount of $250 will be recognized on December 31, 2020.

Therefore the net impact on its net income in 2020 resulting from a fluctuation in the value of the won is a decrease of $250.

Learn more here: https://brainly.com/question/19353936

Other Questions
A force acts on an object. Which option describes an action that could prevent the object from moving Help help hep help help hep help you what is thisssssssss please answer heres a short song i wrote today...all by my feelings...ohhh i know how it feels so lose someone, someone you never thought you'd losebut then our just sitting here tryin to figure out what youve done wrongwell let me tell you somethinggirl i miss you more then you'd ever knowi tell my friends but little do they know how much you meant to mei swear id do anything to get you back (get you back) just to feel your heart beat against my handhold your heart and all those beautiful thoughts girl i love you more then you know i tell all my friendsi know they get tired of hearing me say i love youbut i love you more then they would understandi got it bad for you (bad for you) According to the author, what are touchpads not able to do? What did people start doing during the scientific revolution to test theories rather than just believing the Church? Read and select the correct option.Cmo son las pizarras? Son ________. I need help with these please Jackson's Indian policy included: A.support of the northeastern humanitarians who urged a just Indian policy B.refusal to use federal troops to protect the Cherokee tribe C.an appeal to the Supreme Court for authority to move the Cherokees from Georgia D.the signing of treaties with tribes whereby the Indians received better lands than they gave up Please help me, about this lesson. This is hard for me and I can't answer it correctly. buna, am nevoie de un site de facut proiecte what is the primary driver of the left hand of the yield curve what is the general rule for recognizing revenues in governmental funds? I need a second opinion giving braini3st ty and likes and follow yk yea A patient is receiving warfarin for a chronic condition. Which patient statement requires immediate action by the nurse Refer to paragraph 7 of No Compromise with the Evil of Slavery.Why does Garrison ask and answer questions at the beginning of the paragraph?Select the two correct answers. to emphasize his doubt about the legitimacy of Americas religious and governmental powerto establish his credibility with the audience by providing the solution to ending enslavementto reiterate how enslavement violates the religious and ethical standards Americans claim to holdto highlight the hypocrisy of those who oppose ending enslavement Simplify.36x4y6z212xy8z2 Groups like the Ku Klux Klan resisted Reconstruction by:O A. voting for Robert Smalls.O B. joining the Freedmen's Bureau.O c. making life unsafe for African Americans.D. supporting the Fourteenth Amendment. Which religion is the religious minority group adhering to? fill in the blank to make the fractions equivalent. 5/6 ?/12